SHIPPING & RETURNS
SHIPPING
At Oleyes, we strive to make your shopping experience as smooth and convenient as possible. On this page, you can find all the information about our shipping procedure, so you know exactly what to expect.
Our standard shipping typically takes between 7 and 12 business days, depending on your location and any external circumstances. But rest assured, we offer free shipping on all our orders, regardless of the amount. That means you can enjoy the luxury of Oleyes products without any additional shipping costs.
Once your order leaves our warehouse, you will automatically receive a tracking code via email, allowing you to track the progress of your package until it arrives. We aim to keep you fully informed about the status of your order so you can confidently anticipate the delivery of your beautiful Oleyes products.
RETURNS & EXCHANGES
Not entirely satisfied with the product? No problem!
If for any reason you are not satisfied with your purchase, you have the right to return the product within 14 days of receipt for a full refund or exchange. Please note: sale items can only be exchanged for another product and are not eligible for a refund.
To initiate the return process, we kindly ask you to send an email to info@oleyes.com stating your order number and the reason for the return. Our customer service team will then provide you with all the necessary instructions and guidance to ensure your return is as smooth as possible.
CANCELLATION
We want to remind you that cancelling orders is only possible within 3 hours of placing your order. We strive to process orders as quickly as possible, so it's important to act swiftly if you wish to cancel an order.
DUTIES & TAXES
All taxes and customs fees have already been paid by us at the time of purchase. Therefore, no additional charges will be incurred during delivery.
If you have any other questions about our service, please feel free to contact us. Our customer service team is always ready to assist you.
At Oleyes, we strive to make your shopping experience as smooth and convenient as possible. On this page, you can find all the information about our shipping procedure, so you know exactly what to expect.
Our standard shipping typically takes between 7 and 12 business days, depending on your location and any external circumstances. But rest assured, we offer free shipping on all our orders, regardless of the amount. That means you can enjoy the luxury of Oleyes products without any additional shipping costs.
Once your order leaves our warehouse, you will automatically receive a tracking code via email, allowing you to track the progress of your package until it arrives. We aim to keep you fully informed about the status of your order so you can confidently anticipate the delivery of your beautiful Oleyes products.
RETURNS & EXCHANGES
Not entirely satisfied with the product? No problem!
If for any reason you are not satisfied with your purchase, you have the right to return the product within 14 days of receipt for a full refund or exchange. Please note: sale items can only be exchanged for another product and are not eligible for a refund.
To initiate the return process, we kindly ask you to send an email to info@oleyes.com stating your order number and the reason for the return. Our customer service team will then provide you with all the necessary instructions and guidance to ensure your return is as smooth as possible.
CANCELLATION
We want to remind you that cancelling orders is only possible within 3 hours of placing your order. We strive to process orders as quickly as possible, so it's important to act swiftly if you wish to cancel an order.
DUTIES & TAXES
All taxes and customs fees have already been paid by us at the time of purchase. Therefore, no additional charges will be incurred during delivery.
If you have any other questions about our service, please feel free to contact us. Our customer service team is always ready to assist you.